Shipping policy

Effective Date: July 1, 2026

Thank you for your purchase! We are committed to getting your order to you as quickly and safely as possible.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders are processed Monday through Friday, excluding weekends and holidays.
  • During new product launches, promotions, or holiday seasons, processing times may be slightly longer.

Shipping Methods

Shipping options and estimated delivery times are displayed during checkout. Delivery estimates begin once your order has been shipped, not when it is placed.

Estimated delivery times:

  • Standard Shipping (U.S.): 3–7 business days
  • Expedited Shipping (if available): 1–3 business days

Delivery times are estimates and are not guaranteed.

Shipping Rates

Shipping costs are calculated at checkout based on the destination, shipping method selected, and the size of your order.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take up to 24 hours to appear after the shipping label is created.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered, please contact us immediately. If your order has not yet shipped, we will do our best to update the address. Once an order has shipped, we cannot guarantee that address changes will be possible.

Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your package is significantly delayed, appears lost, or arrives damaged, please contact us and we will work with the carrier to help resolve the issue.

We are not responsible for packages marked as delivered by the carrier but reported as missing. Customers should first check with household members, neighbors, or their local carrier before contacting us.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged product and packaging so we can assist you.

International Shipping

International shipping may be available to select countries.

Customers are responsible for any customs duties, import taxes, VAT, or other fees charged by their country’s customs authorities.

Delivery times for international orders vary by destination and customs processing.

Shipping Restrictions

We reserve the right to limit or decline shipments to certain locations where shipping services are unavailable or unreliable.

Contact Us

If you have any questions about your order or our shipping policy, please contact info@wnaquestions.com.